Shipping policy
Overview
At Racing Portrait, every item is custom-made with care. Each portrait is individually designed and, for physical products, printed on demand and carefully packaged to ensure the best possible quality.
Because our products are made to order, processing and delivery times may differ from those of mass-produced products.
1. Processing Time
-
Digital portraits:
Typically delivered by email within 10 minutes after your order is placed and your photo is received. -
Printed products (canvas and poster):
Production typically takes 3–4 business days after artwork approval.
During high-demand periods or holidays, processing times may take slightly longer.
2. Shipping Time
Once dispatched, estimated delivery times vary depending on the product and destination.
Canvas
- United States: 4–8 business days
- Canada: 2–5 business days
- United Kingdom: 2–3 business days
- Europe: 2–5 business days
- EFTA / Northern Europe: 5–10 business days
- Australia: 3–6 business days
- Rest of the world: 10–30 business days
Posters
- United States: 3–8 business days
- Canada: 5–8 business days
- United Kingdom: 4–6 business days
- Australia: 10–30 business days
- Rest of the world: 10–30 business days
Shipping times do not include processing time and are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier delays, customs clearance, weather conditions, or other circumstances outside our control.
During peak periods, please allow an additional 3 business days for delivery.
3. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to appear, as your package may be awaiting pickup or processing by the carrier.
4. Shipping Address
Please ensure your shipping address is complete and accurate when placing your order.
If you need to change your shipping address, please contact us at Support@racingportrait.com within 12 hours of placing your order.
We cannot guarantee address changes requested after this 12-hour period. Once an order has been dispatched or shipped, the shipping address cannot be modified.
Racing Portrait is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete shipping address provided by the customer.
5. International Shipping
We offer international shipping to most countries.
Available shipping destinations, methods, and applicable shipping charges are displayed at checkout.
International delivery times may vary depending on the destination, carrier, and customs processing. Racing Portrait is not responsible for delays caused by customs authorities or local postal services.
If you are unsure whether we ship to your country, please contact us before placing your order.
6. Customs, Duties & Taxes
Customs duties, import taxes, and other fees may vary depending on the destination country.
Any customs duties, import taxes, or additional fees charged upon arrival are the responsibility of the recipient, unless otherwise indicated at checkout.
Racing Portrait is not responsible for delays or additional charges resulting from customs procedures, local regulations, or changes to international trade policies.
7. Lost or Damaged Packages
Lost Packages
If your order appears to be lost in transit, please contact us at Support@racingportrait.com so we can investigate the shipment with the carrier.
Once the package has been confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of both the damaged product and its packaging.
Please keep the product and all original packaging materials until the issue has been resolved, as they may be required to process a claim.
All claims are handled in accordance with our Return & Refund Policy.
8. Customer Support
If you have any questions about shipping or your order, we're here to help.
Email: Support@racingportrait.com
Phone: +1 (365) 697-5200
Hours: 9:00 AM–6:00 PM EST, Monday to Friday
We typically respond within 24 hours.
