FAQs

Got a question? You’ll probably find the answer below.
If not, feel free to contact us, we’re happy to help.

Ordering & Customization

For best results:

• Use a waist-up or full-body photo
• Make sure the face is clearly visible and well lit
• Avoid selfies — photos taken by someone else typically produce the best results
• If uploading multiple photos, make sure each person appears only once

Yes.

Upload a photo and generate a portrait preview before placing your order.

Once you find a portrait you love, click Select Portrait and Add to Cart, then choose your preferred product format (digital, poster, or canvas).

Upload a photo, choose your favorite Formula 1 team, and generate a unique portrait preview.

If you'd like to explore different options, you can generate additional portraits before placing your order.

Remember: if you find a portrait you love, be sure to Select Portrait and Add to Cart before generating another one.

Yes. You can generate multiple portrait variations to explore different designs.

Each new generation creates a completely new portrait and replaces the current preview. If you find a version you love, make sure to Select Portrait and Add to Cart before generating again so you don't lose it.

Yes. You can personalize your portrait with a name, nickname, date, or short message before generating your artwork.

Digital Portrait Delivery

Your portrait preview is generated instantly.

After purchase, our team professionally polishes and enhances your selected portrait to ensure the highest quality and resolution. Your final digital portrait is delivered by email within 24 hours.

Your portrait will be professionally polished and prepared in high resolution, then delivered by email within 24 hours of your purchase.

Canvas Printing & Shipping

Printing begins after your order is placed. Production typically takes 2–3 business days before shipment.

Canvas production typically takes 2-3 business days.

After shipment, delivery usually takes:

• 4–8 business days within the United States

• 2–5 business days for Canada, UK and most european countries

Yes.

We ship worldwide.

Yes.

Once your canvas ships, you’ll receive a tracking number by email.

Poster Printing & Shipping

Printing begins after your order is placed. Production typically takes 2–3 business days before shipment.

Canvas production typically takes 2-3 business days.

After shipment, delivery usually takes:

• 3–8 business days within the United States

• 10–30 business days for all other regions

Yes.

We ship worldwide for FREE.

Yes.

Once your canvas ships, you’ll receive a tracking number by email.

Revisions, Returns & Refunds

Your satisfaction is our priority.

If there is anything wrong with your delivered product, please contact us and we'll do our best to make it right.

Because each portrait is 100% custom-made, we do not offer refunds once printing has started.

That said — if there’s an issue, contact us.

We’re always willing to work with you to make it right.

Contact us within 48 hours of delivery and include photos of:

The canvas
The packaging

We’ll review the issue and assist you accordingly.

General Questions

Yes.

Your portrait is yours — for personal use, gifts, or display.

Yes.

You can upload multiple photos for the person or people featured in the portrait. This can be:

• One photo containing all people and/or pets together
• Multiple photos showing each subject separately

If uploading multiple photos, please avoid including the same person's face more than once to help ensure the best possible result.

You can reach us via:

Email: support@[yourdomain].com
Or through the contact form on our website

We usually reply within 24 hours (business days).