Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Ordering & Customization
What kind of photo should I upload?

Please upload your best-quality photo, where your face is clear, well-lit, and visible.

The better the photo, the more accurate and realistic your portrait will be.

If there’s an issue with your photo, we’ll contact you before starting.
Can I upload the photo later?

Yes. Many customers order this as a gift.

You can complete your purchase first and upload the photo later.
Can I request changes to my portrait?

Yes — revisions are included.

We’ll send you a digital preview first in the next 24h after the purchase.

You can request changes until you’re happy, before anything is printed.
Will I see a preview before printing?

Absolutely.

Every portrait is shared digitally for approval before we print any canvas.

Nothing goes to print without your confirmation.

Digital Portrait Delivery
How long does it take to receive my digital portrait?

Your digital portrait preview is delivered within 24 hours after we receive your photo.

This timeframe applies to the digital preview only.

Canvas printing and shipping begin after your approval.
How will I receive my digital portrait?

Your portrait will be sent by email for review and approval.

Canvas Printing & Shipping
When does printing start?

Printing starts only after you approve your digital portrait.

Printing takes around 1-2 business days
How long does canvas delivery take?

After approval:

  • Canvas production + shipping: typically 5–12 business days

Shipping times may vary depending on your location.
Do you ship internationally?

Yes.

We ship worldwide.
Will I receive tracking information?

Yes.

Once your canvas ships, you’ll receive a tracking number by email.

Revisions, Returns & Refunds
What if I’m not happy with my portrait?

Your satisfaction is our priority.

  • You’ll receive a preview before printing
  • Revisions are included before approval
  • We don’t print until you’re happy
Do you offer refunds?

Because each portrait is 100% custom-made, we do not offer refunds once work has started or after printing.

That said — if there’s an issue, contact us.

We’re always willing to work with you to make it right.
What if my canvas arrives damaged?

Contact us within 48 hours of delivery and include photos of:

  • The canvas
  • The packaging

We’ll review the issue and assist you accordingly.

General Questions
Can I use my portrait however I want?

Yes.

Your portrait is yours — for personal use, gifts, or display.
Can you work from multiple photos?

Yes.

You can upload more than one photo and leave notes explaining your preference.
How can I contact you?

You can reach us via:

  • Email: support@[yourdomain].com
  • Or through the contact form on our website

We usually reply within 24 hours (business days).